Terms and Conditions

1. Product Information & Pricing

• Accuracy of Listings: While we endeavor to provide accurate descriptions, technical specifications, and imagery, human errors or manufacturer revisions may occur[cite: 6]. Unitech Enterprises reserves the right to correct typographical inaccuracies, errors in pricing, or specification updates at any time without prior notice[cite: 6].
• Order Cancellation & Price Revisions: In the rare event of an incorrectly priced or misdescribed product, we reserve the right to decline or cancel orders placed for that item[cite: 6]. If your credit/debit card or bank account has already been charged, a prompt refund will be processed[cite: 6].
• Color & Packaging Discrepancies: Actual product shades, finishing textures, and packaging designs may differ slightly from digital website imagery due to display calibration and ongoing vendor updates[cite: 6].
• Promotions & Stock Availability: All sales, discount campaigns, and gift offers are valid only while promotional stocks last[cite: 6]. Unitech Enterprises reserves the right to modify or terminate promotions without prior notice[cite: 6].

2. User Accounts & Security

If you create an account on Unitech Enterprises, you are responsible for maintaining the confidentiality of your username, password, and restricted access to your device[cite: 6]. You agree to accept full responsibility for all activities and transactions that occur under your account credentials[cite: 6].

3. Return, Damage & Refund Policy Summary

• Inspection & Damage Reporting: Visible physical transit damage must be reported within 2 hours of doorstep delivery[cite: 6]. For Click & Collect orders, items must be thoroughly inspected before leaving the showroom or pickup desk[cite: 6].
• Return Notification: Customers must inform Unitech Enterprises within 3 days of delivery to qualify for an authorized product return[cite: 6]. Units must be in original, uninstalled condition with intact seals, tags, accessories, and packaging[cite: 6].
• Change of Mind: We do not offer returns, exchanges, or refunds for change of mind; all sales are final[cite: 6].
• Refund Turnaround: Verified refunds are initiated within 3 to 5 business days[cite: 6]. Total bank crediting timelines are subject to individual commercial bank clearance processes[cite: 6].
• Air Conditioner Sizing: In the event an under-capacity AC unit is purchased, direct refunds will not be granted[cite: 6]. Customers may request a credit note or settle the price variance to upgrade to an appropriate BTU unit[cite: 6].

4. Warranty Terms & Conditions

All products sold by Unitech Enterprises are brand new, original, and covered by standard agent warranties across Sri Lanka[cite: 6].

• Manufacturing Defects: Free repairs for verified manufacturing defects are provided within the standard warranty duration (typically 01 year unless specified otherwise)[cite: 6].
• Compressors & Motors: Up to 10-year extended warranties on designated inverter refrigerator compressors and washing machine inverter motors apply to parts replacement only[cite: 6]. Labor, transportation, and gas refill costs after Year 01 remain customer-payable[cite: 6].
• Exclusions: Warranty does not cover physical drops, transit damage handled by customers, insect/rodent infestations, liquid spills, lightning strikes, severe power fluctuations, unauthorized repairs, or normal wear-and-tear components (cables, remote controls, filters, cosmetic bodies)[cite: 6].

5. Exchange of Goods & Credit Vouchers

If an exchange is approved due to an irreparable defect and an exact replacement model is unavailable, the customer may select an alternate appliance by settling any applicable price difference[cite: 6]. If a lower-priced model is selected, a credit voucher valid for use on our website will be provided for the remaining balance[cite: 6]. Cash refunds will not be issued where functional replacements or credit vouchers are provided[cite: 6].

6. Intellectual Property & User Submissions

All digital assets, product text, design interfaces, graphics, icons, logos, and custom code on this site are the exclusive intellectual property of Unitech Enterprises and protected under copyright laws[cite: 6]. Unauthorized scraping, reproduction, or commercial duplication is strictly prohibited[cite: 6].

Any reviews, inquiries, or feedback submitted to our site must not infringe upon third-party rights, contain defamatory material, or violate statutory regulations[cite: 6]. Customers remain responsible for keeping their delivery and contact information updated[cite: 6].

7. Electronic Communications & Notices

When you use our website, place orders, or send emails to us, you are communicating with us electronically[cite: 6]. You consent to receive communications from us electronically via email, SMS notifications, or announcements posted directly on our site[cite: 6].