Return and Refund Policy

1. Return Guidelines & Eligibility

• Return Period: Unitech Enterprises must be informed within 3 days of receiving the item for all electronics and home appliances to be eligible for a return[cite: 5].
• Condition of Goods: Items must be returned in their original packaging, uninstalled, with all tags, seals, warranty cards, cables, remote controls, and accessories intact in the exact condition they were delivered[cite: 5].
• Late Returns: Items returned after the designated Return Period has lapsed will not be accepted under any circumstances[cite: 5].
• Customer Responsibility & Transit Safety: Items being returned remain the sole responsibility of the customer until they reach our facility[cite: 5]. Customers must ensure parcels are packed securely to prevent transit damage en route, as damaged units will be rejected[cite: 5]. It is the customer's responsibility to retain official proof of postage or courier airway bill[cite: 5].
• Processing Timeline: Unitech Enterprises requires a minimum of 05 to 07 business days to process your return request, inspect the unit, and prepare a replacement[cite: 5].

2. Damage Reporting Policy

3. Click & Collect / Showroom Pickup Orders

Customers collecting orders via Click & Collect or partner showrooms are required to inspect the product for any physical defects or exterior damage before leaving the premises[cite: 5]. Once a product has been collected and taken from the premises without prior inspection, Unitech Enterprises will not accept claims related to physical or cosmetic damage reported afterwards[cite: 5].

4. Refund Policy

• No Change of Mind: Refunds or returns will not be provided for change of mind[cite: 5]. All confirmed sales are final, and refunds are strictly issued under specific eligible conditions outlined below[cite: 5].
• Unavailable Replacement: If an item is verified defective and an identical replacement unit or model is no longer available in stock, a full refund for the item will be issued[cite: 5]. The refund will not include delivery charges borne by the customer for the initial or return transit[cite: 5].
• Processing Timeframe: Approved refunds will be initiated within 3 to 5 business days[cite: 5]. Processing refunds back to your credit card or bank account may require additional working days depending on your issuing bank's operational turnaround time, for which Unitech Enterprises is not liable[cite: 5].
• Air Conditioner Capacity Adjustments: In the event of purchasing an AC unit with insufficient capacity for your room dimension, the customer is only eligible for a credit note toward the purchase or may pay the price difference to switch to a higher BTU capacity[cite: 5]. Direct cash refunds will not be issued for capacity mismatches[cite: 5]. Full warranty and compressor coverage will not apply if an under-capacity unit is operated contrary to cooling volume guidelines[cite: 5].
• Manufacturing Defects: All verified manufacturing and functional defects requiring return or repair must be reported within the initial warranty coverage window[cite: 5]. Unreported claims outside the specified timeframe will not be eligible for replacement or return[cite: 5].

All product prices displayed on the Unitech Enterprises website represent final online sales prices[cite: 5].