Frequently Asked Questions
Shipping & Delivery
What shipping methods are available?
We offer standard islandwide courier delivery for small-to-medium electronics, as well as dedicated white-glove transport for large home appliances (refrigerators, washing machines, and large TVs). Express same-day or next-day delivery is also available for select areas within Colombo and the Western Province.
How long will it take to get my package?
Standard deliveries within the Western Province typically arrive within 1 to 3 business days. Deliveries to outstation and remote locations across Sri Lanka usually take 3 to 5 business days. Heavy appliances requiring specialized transport may take an additional 1 to 2 business days for scheduled drop-off.
How do I track my order?
Once your order is processed and handed to our courier partner, you will receive an SMS and email notification containing your tracking number and a direct tracking link. You can also view live delivery updates anytime under the “Track Order” or “My Orders” tab on our website.
Do you deliver large home appliances islandwide?
Yes. We deliver our full catalog—from smartphones and blenders to side-by-side refrigerators and air conditioners—to any residential or commercial address across Sri Lanka. Our delivery team handles heavy items with protective transit care to ensure they reach you in showroom condition.
Orders & Payments
Do I need an account to place an order?
No, you can complete your purchase using our Guest Checkout. However, creating a Unitech account allows you to track orders in real time, view warranty registration history, save multiple delivery addresses, and enjoy faster future checkouts.
What payment methods do you accept?
We accept all major Visa and Mastercard credit/debit cards, online bank transfers, and Cash on Delivery (COD) for eligible items. We also partner with leading Sri Lankan commercial banks to offer 0% interest monthly installment plans (up to 60 months).
How do 0% credit card installment plans work?
During checkout, select your bank under the “Credit Card Installment” payment option and choose your preferred tenure (e.g., 3, 6, 12, 24, or 36 months). Follow the on-screen bank portal prompts, or complete the standard credit card transaction and call your bank’s hotline to convert the payment into an installment scheme as indicated.
Warranty & Genuine Products
Are your products 100% genuine and covered by an official warranty?
Every item listed on Unitech is brand new, sealed, and sourced directly from official brand agents and authorized distributors. All products come with official manufacturer/agent warranty cards that can be redeemed at authorized service centers islandwide.
How do I claim a warranty if an appliance develops a fault?
You can bring the product and official warranty card to any authorized brand service center or contact our customer support team. For heavy appliances (such as washing machines, large TVs, and refrigerators), an authorized brand technician can visit your home to inspect and service the unit.
Returns, Replacements & Installation
What is your return or replacement policy?
If your item arrives physically damaged, missing parts, or non-functional upon delivery, notify our support team within 48 hours with photographic/video proof. We will arrange a free pickup and provide an immediate 1-to-1 replacement or refund.
Do you offer installation services for air conditioners and large appliances?
Yes. Free or subsidized professional installation is provided for select appliances such as split-type inverter air conditioners and built-in kitchen hoods/hobs. Once your order is confirmed, our authorized installation team will contact you to schedule an installation date and time.