Privacy Policy

1. Information We Collect

We collect personal information that you provide voluntarily when registering an account, placing an order, contacting customer care, or subscribing to our newsletters[cite: 4]. This may include:

• Personal Identifiers: Your full name, National Identity Card (NIC) number / passport number, billing address, and doorstep delivery address[cite: 4].
• Contact Information: Active phone/mobile numbers and email address[cite: 4].
• Payment & Transaction Details: Purchase history, order identifiers, and payment method details[cite: 4]. (Note: All credit/debit card transactions are processed securely through certified third-party payment gateways; Unitech does not store complete card CVV numbers or banking PINs.)
• Technical & Log Data: IP address, browser type, operating system, referring URLs, device information, and browsing patterns across our site[cite: 4].

You may choose to withhold certain personal data; however, this may prevent you from utilizing key features of our website, including order processing and home delivery[cite: 4].

2. How We Use Your Information

We use the data we collect for essential operational, commercial, and customer service purposes, including[cite: 4]:

• Processing purchases, confirming orders, and facilitating courier delivery of electronics and home appliances[cite: 4].
• Issuing official payment receipts, electronic invoices, and product warranty documentation[cite: 4].
• Providing after-sales support, scheduling appliance installations, and handling authorized warranty service requests.
• Sending order status updates, delivery SMS notifications, and administrative messages[cite: 4].
• Detecting, preventing, and mitigating fraudulent transactions, unauthorized access, and security vulnerabilities[cite: 4].
• Communicating promotional discounts, seasonal campaigns, and new product arrivals (you may opt out of marketing communications at any time)[cite: 4].

3. Data Protection & Information Sharing

We do not sell, trade, rent, or lease your personal identification information to third parties[cite: 4].

We only disclose necessary customer details to trusted partners and operational contractors under strict confidentiality obligations[cite: 4]:

• Logistics & Courier Partners: Name, phone number, and delivery address to facilitate doorstep parcel transport and white-glove appliance deliveries.
• Payment Processors & Banking Partners: Encrypted transaction processing and 0% credit card installment arrangements.
• Authorized Service Agents: Facilitation of official brand warranty repairs, routine servicing, and AC installation visits.
• Legal & Statutory Compliance: We reserve the right to disclose personal data when required by applicable Sri Lankan laws, court orders, or lawful government directives[cite: 4].

4. Cookies & Tracking Technologies

Our website utilizes cookies and similar web analytics technologies to enhance your shopping experience, remember shopping cart contents, analyze user traffic, and deliver relevant advertisements[cite: 4]. You may adjust your browser preferences to reject cookies; however, certain interactive eCommerce features may become unavailable as a result[cite: 4].

5. Security of Stored Data

We implement industry-standard technical and organizational security protocols to safeguard your personal information, user accounts, and transaction records against unauthorized access, loss, alteration, or unlawful destruction[cite: 4]. All sensitive communications between your device and our servers are encrypted via Secure Socket Layer (SSL/TLS) technology.

6. External Third-Party Links

Our website may contain links to external third-party portals (such as authorized brand partner portals, banking gateways, or social media pages)[cite: 4]. We are not responsible for the privacy policies, terms, or data collection practices of external websites[cite: 4]. We advise users to review the respective privacy terms of each third-party platform they visit[cite: 4].

7. Intellectual Property & Website Content

All content, product text, layout designs, logos, images, graphics, and proprietary software available on this website are protected under applicable intellectual property laws[cite: 4]. The materials on this site are intended solely for personal, non-commercial use[cite: 4]. No portion of this site may be duplicated, scraped, republished, or commercially exploited without prior written authorization from Unitech Enterprises[cite: 4].

8. Policy Modifications & Updates

Unitech Enterprises reserves the right to revise or update this Privacy Policy at our discretion[cite: 4]. Any updates will be published on this page with an updated revision date[cite: 4]. Continued use of the website following published updates signifies your agreement to the amended policy[cite: 4].