Warranty Policy

Standard Warranty Terms, Product Coverages & Authorized Service Information

The warranty provided through the Unitech Enterprises online platform is identical to the official warranty backed by authorized brand agents and principal service networks across Sri Lanka. For any service assistance, repairs, or warranty claims, please contact our dedicated customer care desk or the authorized brand service center specified on your official warranty card.

We guarantee that all products sold by Unitech Enterprises are brand new, genuine, and delivered in pristine working condition. Unitech Enterprises agrees to facilitate the free repair of verified manufacturing defects within the standard 01-year warranty period, except where extended or specialized warranty terms apply to specific appliances and categories.

Warranty Exclusions & Limitations

The warranty will not apply under the following conditions:

Repairs, disassembly, maintenance, or modifications carried out by unauthorized third-party technicians or non-certified service agents.
Physical damage caused by transit handled directly by the customer, drops, impact, accidents, fires, theft, acts of God, flood damage, or liquid seepage.
Corrosion, rust, environmental exposure, or infestation caused by insects, rodents, or domestic pests.
Damage caused by severe voltage fluctuations, lightning strikes, electrical leakage, faulty home wiring, incorrect voltage input, or lack of recommended surge protection/stabilizers.
Misuse, commercial use of domestic appliances, overloading, or failure to follow manufacturer operating manuals.
Defaced, altered, missing, or tampered serial numbers and warranty cards lacking official dealer identification.
Consumable parts and normal wear-and-tear components, including batteries, chargers, remote controls, cables, plastic trays, glass shelves, filters, knobs, external panels, cosmetic scratches, gas refills, and connecting hoses.
Software glitches, OS updates, third-party software corruption, viral infections, or data loss occurring during service repairs.

Transit Damage: If a delivery is fulfilled by our logistics network and arrives with physical transit damage, the customer must notify our delivery agent immediately at the point of delivery. Customers picking up via Click & Collect are strongly advised to inspect the goods before signing acceptance.

Beyond Economical Repair: If an item is deemed beyond economical repair by an authorized technician, a replacement of identical or equivalent working condition will be issued, carrying the remainder of the original product’s warranty term.

Power Safeguards: It is strongly recommended to operate heavy electronic appliances (tefrigerators, televisions, inverter ACs) with certified voltage stabilizers or surge suppressors.

Standard Product Warranty Details

Product Category	Coverage & Conditions
Refrigerators, Bottle Coolers & Freezers	10-Year Warranty on the compressor for designated inverter models; 05-Year Warranty on conventional compressors. 01-Year Comprehensive Warranty on internal electrical parts, thermostat, and fans. Note: Compressor warranty covers the compressor replacement only; associated labor, transit, and gas recharging charges after the 1st year are payable by the customer. Surface condensation (sweating) due to high humidity is not considered a defect.
Televisions (LED / Smart TV)	01-Year to 03-Year Comprehensive Warranty (per manufacturer specifications) covering Main Board and Power PCB. Panel Policy: Up to 7 dead/bright sub-pixels on LED screens are recognized as standard panel manufacturing tolerances and do not constitute a panel replacement ground. Exclusions: No warranty applies to backlight failures caused by power surges, physical cracks, liquid ingress, or Main/Power PCB burnout resulting from loose external wiring, lightning, or unstable multi-plug usage. Remote controllers, wall mounts, and AV/HDMI cables carry no warranty.
Audio Systems & Home Theatres	01-Year Warranty on internal digital amplifier circuitry. Exclusions: No warranty coverage for speaker cone wear, diaphragm voice-coil burnouts, exterior rust/fungus, remote controls, microphones, or AUX/audio cables. Commercial Depreciation / Replacement Policy: If a product is non-repairable and an identical unit is unavailable: Usage Period 00–06 Months: 85% refund or credit balance toward a replacement unit. Usage Period 06–12 Months: 70% refund or credit balance toward a replacement unit.
Washing Machines	10-Year Warranty on Direct Drive / Smart Inverter motors on selected models. 05-Year Warranty against inner stainless steel drum rust perforation. 01-Year Comprehensive Warranty on main PCB board, display unit, water inlet valves, and drain pump.
Water Purifiers & Dispensers	01-Year Warranty on internal heating/cooling elements and booster pumps. Consumable filters, sediment cartridges, and RO membranes are subject to periodic replacement schedules detailed in the user manual.

Special Warranty Terms for Specific Equipment

Product Category	Special Terms, Maintenance & Conditions
Air Conditioners (Inverter & Non-Inverter)	Free Services: Up to 03 complimentary general cleanings within the first 12 months from purchase. 10-Year Compressor Warranty: Applies to residential inverter models (9,000 BTU – 24,000 BTU) provided that an annual authorized periodic service agreement is activated from Year 02 onwards. Labor, copper piping adjustments, and refrigerant charges after Year 01 are customer-borne. Outdoor Units: Corrosion or rust occurring on outdoor coils in coastal or highly saline environments is excluded from free replacement unless anti-corrosion blue/gold fin coatings are explicitly certified.
Laptops, Computers & Monitors	01-Year to 02-Year Hardware Warranty on Motherboard, RAM, and internal power supply components. 06-Month Warranty on integrated laptop batteries and power adapter bricks. Screen Policy: Up to 3 dead pixels across notebook panels and standalone desktop monitors are treated as normal industrial tolerances.
Smartphones & Smart Accessories	12 Months agent warranty for the main mobile unit. 06 Months limited warranty for included fast charger adapter and internal battery. 01 Month for included packaged cables, handsfree units, or bundled cases.
Apple Hardware & Devices	Covered under the Apple 1-Year Limited Global Warranty, claimable at any Apple Authorized Service Provider (AASP) in Sri Lanka. Diagnostics, parts replacements, and exchanges adhere strictly to Apple official repair procedures. Physical dents, liquid contact indicator activations, or display cracks immediately void standard coverage.